EXAM GCX-WFM PASSING SCORE & GCX-WFM VALID EXAM PASS4SURE

Exam GCX-WFM Passing Score & GCX-WFM Valid Exam Pass4sure

Exam GCX-WFM Passing Score & GCX-WFM Valid Exam Pass4sure

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q95-Q100):

NEW QUESTION # 95
How can an administrator deny a time-off request in Genesys Cloud?
Response:

  • A. Using the Real-Time Adherence Monitor
  • B. Within the Time-Off Requests Page
  • C. Through the Activity Code Editor
  • D. By altering the Schedule Forecast

Answer: B


NEW QUESTION # 96
When you add a forecast modification, you need to enable it to be active.
Response:

  • A. True
  • B. False

Answer: B


NEW QUESTION # 97
A management unit is required for managing scheduling and adherence tracking for specific agent groups within a business unit.
Response:

  • A. False
  • B. True

Answer: B


NEW QUESTION # 98
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

  • A. Schedule Manager
  • B. Business Unit
  • C. Work Plan
  • D. Queue Group

Answer: C


NEW QUESTION # 99
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:

  • A. Ensures scheduling meets service goals
  • B. Reduces adherence penalties for agents
  • C. Allows agents to exchange shifts with manager approval
  • D. Allows agents to exchange shifts with each other

Answer: C,D


NEW QUESTION # 100
......

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